Product Delivery Policy

Connect Tech follows a clear and consistent delivery process for all website design projects, SEO implementation, e-commerce operations, and digital solutions. This policy is applied throughout the project to ensure clients receive the complete deliverables as committed at each stage.

1. Project Information Confirmation

As soon as a customer contacts us or schedules a consultation on the website, the Connect Tech team will respond within 3 business hours. Once the agreement is fully signed, we will confirm the information, objectives, and project scope with the customer.

2. Stage-by-Stage Delivery

Due to the nature of our services, deliverables are handed over at key milestones of the project:

• Delivery of the fully developed website for client testing and feedback.
• Delivery of all technical documents, user guides, admin accounts, and complete project data upon project completion.
• For SEO, operations, or marketing services, delivery includes periodic reports according to the agreed schedule.

3. Guidance and Support During Usage

Connect Tech provides website usage instructions, content management training, and technical support throughout the agreed service period. Clients can reach out via:

• Hotline: 0773 175 996
• Email: info@connecttech.vn
• Technical support via scheduled appointments or remote assistance as needed

4. Notes During Implementation

To ensure timely delivery, clients are requested to:

• Provide accurate contact information to facilitate communication and approvals.
• Submit content, images, documents, or feedback on time to avoid project delays.
• Monitor email and other communication channels designated by Connect Tech to receive notifications for each delivery stage.