Personal Data Protection Policy

Connect Tech is committed to protecting the personal information of its customers in compliance with Vietnamese law and recognized standards for data security in the technology sector. This policy explains how we collect, use, store, and protect the personal data you provide when visiting or using the Connect Tech website.

1. Purpose and Scope of Data Collection

We may collect personal information such as your full name, email address, phone number, physical address, and other relevant details submitted through contact forms, service registrations, or consultation requests.

This information is used to:

• Provide quick and accurate customer support;
• Confirm service registrations and offer tailored consultations;
• Protect users' legal rights in case of disputes;
• Improve service quality and user experience.

We do not store sensitive payment information such as bank account or credit card numbers on our systems.

Customers are responsible for keeping their account information, emails, and any communications with Connect Tech secure. Any unauthorized access or misuse will be handled in accordance with applicable laws.

2. Use of Personal Information

Your personal information will be used for the following purposes:

• Sending updates about services, promotions, or policy changes;
• Processing orders, providing technical advice, and customer support;
• Contacting you when necessary in specific cases;
• Preventing impersonation, fraud, or violations of service terms;
• Complying with lawful requests from competent authorities.

Connect Tech guarantees not to use your personal information for any other purposes, and will not sell, share, or transfer your data to third parties without your consent, unless legally required by a written request from government agencies.

3. Data Retention Period

Your personal information will be securely stored on Connect Tech’s internal systems until you request deletion. In all cases, we are committed to protecting your data under our privacy and security policies.

4. Parties with Access to Personal Information

Personal data will only be shared in the following cases:

• Connect Tech employees and departments responsible for customer support;
• Technical service partners contracted by Connect Tech, and only to the extent necessary;
• Competent legal authorities with an official written request;
• Relevant third parties involved in dispute resolution or verification.

5. Contact Details of the Data Controller

CONNECT TECH CO., LTD
Address: 70 Street No. 7, Cityland Center Hills, Ward Hanh Thong, Ho Chi Minh City, Vietnam
Email: info@connecttech.vn
Phone: 0773 175 996
Website: https://connecttech.vn

6. Accessing and Updating Personal Information

You may request to update, edit, or delete your personal data through the following methods:

• Email us at info@connecttech.vn;
• Contact our hotline directly;
• Submit a request via the contact form on our website.

Connect Tech will verify your request and respond within 5 to 10 business days, depending on the complexity and nature of the request.

7. Commitment to Data Security

Connect Tech is committed to:

• Not sharing your personal data with any third party without your explicit consent;
• Applying technical and administrative safeguards to ensure data protection;
• Notifying affected parties and cooperating with authorities in case of data breaches;
• Encrypting and securely storing all online transactions (registrations, quotes, requests, etc.).

Customers must provide accurate information during service registration. Connect Tech is not responsible for claims arising from inaccurate or incomplete information provided by the customer.

8. Complaints and Resolution Mechanism

For any concerns or complaints regarding data breaches or misuse of personal information, please contact:

• Email: info@connecttech.vn
• Response time: Within 15 business days of receiving the complaint.

Connect Tech is committed to verifying all complaints and responding in accordance with applicable regulations to protect the rights of our customers.